Please reach out to us at development@soundgenerations.org or 206-727-6205 and we can check for you
Category: General Donation Questions
How do I sign up for digital receipts or update my contact information?
To sign up for digital receipts or change your contact information, email saras@soundgenerations.org or call 206-727-6205
How do I stop or limit mail from Sound Generations?
To update your mail solicitation frequency and preferences, please contact our team at development@soundgenerations.org or 206-727-6205.
To update your email solicitation frequency and preferences, please follow the instructions provided from MailChimp at the bottom of your email.
How do I stop or cancel my recurring donation?
If you would like to cancel your recurring donation, please contact our Donor Relations Associate, Molly, at mollyh@soundgenerations.org or 206-727-6266
How do I change my recurring donation amount?
If you would like to change your donation amount, credit card number, next bill date, or notification method, please contact our Donor Relations Associate, Sara, at saras@soundgenerations.org or 206-727-6205. For security, please do not provide your full credit card number via email.
When will the recipient of my tribute gift receive notification?
It can take up to 5 business days for your recipient to receive notification by mail. If you would like to check up on the status of your card, please contact us at development@soundgenerations.org or 206-727-6229
When will I receive a receipt for my donation?
- If your gift was a one-time direct mail donation, you’ll receive a digital (if you have provided your email address) or paper acknowledgement within two weeks of making your gift.
- If your gift was made online, you will receive a digital receipt in your email. Please check your spam folder if you do not receive an email in your inbox within ten minutes of your donation confirmation.
- If your gift is a monthly or quarterly recurring donation, you will receive a yearly acknowledgement letter in January or February with your donation totals for the previous year.
- If you donated for one of our annual events, you will receive a digital (if you have provided your email address) or paper acknowledgement within two weeks of making your gift.
- To request a copy of your receipt, please contact us at development@soundgenerations.org or 206-727-6229