Statewide Health Insurance Benefits Advisors (SHIBA)

shiba volunteer on the phone

Helping to make Medicare manageable

SHIBA is a free, unbiased and confidential counseling service of the Washington State Office of the Insurance Commissioners (OIC).

We’re a statewide network of trained volunteers who assist and advocate for consumers about Medicare, health insurance, and access to health care and prescription drugs.

This impartial counseling resource helps consumers understand their rights and options, learn about private insurance, government programs and many other health care-related topics.

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206.727.6221 or 1.800.562.6900

SHIBA Resource Library

The SHIBA Resource Library covers everything from your first steps towards Medicare, prescription coverage, and other health-related assistance.

Go to our SHIBA Resource Library.

SHIBA Events

We frequently host events near you to educate individuals and organizations on Medicare and counseling services.

You may schedule an in-person meeting at a community site in your neighborhood.

To find an event or meeting near you, go to the SHIBA events calendar.

Classes & Counseling Sites

Download a list of SHIBA Community Counseling Sites in King County

Download a list of free ‘Welcome to Medicare’ classes in King County

Want to Schedule a Free Presentation?

Schedule a free presentation for your group, community or staff by submitting the below presentation request form. Questions? Give us a call!

Download our SHIBA presentation request form.


Upcoming Webinars

Are You Smarter Than A Scam Artist?

Register to attend an upcoming webinar presentation. Register for July 15, 2020 at 2 PM.

Welcome to Medicare | Full Presentation

Register to attend an upcoming webinar presentation. Register for July 30, 2020 at 10 AM.

Medicare Advantage and Medigaps | Part 2

Register to attend an upcoming webinar presentation. Register for July 16, 2020 at 10 AM.


Inspired to Volunteer as a Benefits Advisor?

We’d love for you to join us! Our volunteers all receive substantial training and enjoy making a meaningful difference in the community.

To learn more about volunteering, feel free to email shibaadmin@soundgenerations.org or call 206.727.6221 or you can download the below volunteer application. Submission instructions are on the application. Bilingual and bicultural volunteers are strongly encouraged to apply!

Download our SHIBA Volunteer Application.


Contact SHIBA

Phone: 206.727.6221 or 1.800.562.6900

Email: shibaadmin@soundgenerations.org