Why was my ride request “denied”?

None of our rides are guaranteed. Hyde Shuttles is a free service and we strive to assist as many as we can, but sometimes we are unable to do so.

Will Other People be on the Vehicle with Me?

Maybe. Hyde Shuttles is a shared ride service and there might be other people riding along with you. 

Can I Bring my Wheelchair, Scooter, or Walker?

Yes. Hyde Shuttles are equipped with a lift (weight capacity of 800lbs). We can take wheelchairs, scooters, walkers, canes, and other mobility devices. We do not take stretchers. Drivers are trained to secure all mobility devices upon entering the vehicle.

Is Portable Oxygen Allowed?

Yes. Portable oxygen is allowed. Please refrain from obstructing the aisles. 

Can I Ask the Driver to Drop Me Off First?

No. Routes are made prior to the day of your trip, and our drivers must perform their pickups and drop-offs in their assigned order.

Can I Bring a Family Member, Friend, or Personal Caregiver with Me?

Yes. You may bring one (1) person with you on any ride. This can be a family member, friend, or caregiver. Please inform the reservationist that someone will be joining you when you request your ride. Also provide information about your companion such as if they use a mobility device. If you plan to travel with more than one person, please inform your reservationist and we will try and accommodate you best we can. 

Can I Bring My Service Animal or Pet(s)?

Yes. Trained service animals are allowed on Hyde Shuttles. Service animals and dogs must be leashed, well-behaved, and under the control of the owner for the entirety of your trip. Cats and other pets must remain in a proper carrier for the entirety of the trip. All animals must remain at your feet or on your lap. 

How Many Bags Can I Bring?

Carry-on items should fit on your lap or under your seat. Items should not exceed what you can safely handle. Items cannot block aisles or take up another seat. A mobile/folding shopping cart is also permissible aboard the van. Drivers can assist you with loading and unloading items from the van. 

What Happens if I Don’t Show Up for My Ride?

If you believe you won’t be able to make your scheduled ride, please give us a 24-hour notice. If you believe you won’t be able to make your scheduled pick-up time, please call us as soon as soon as possible. Riders may face penalties for too many “no-shows”.

Hyde Shuttle Closures

Holiday closures

Hyde Shuttles does not operate on: 
New Year’s Day, Martin Luther King Day, Presidents Day, Memorial Day, Independence Day, 
Labor Day, Veterans Day, Thanksgiving Day and the Friday following, and Christmas Eve and Day.

Severe weather

In the event of bad weather or emergency-related conditions, riders are encouraged to call 206-727-6262 and/or check online for updates about our services. 

How Do I Comment on My Ride Experience?

You may request a comment form from your driver. You can also leave a review by going to our Yelp or Google page.

• Yelp
• Google

Donations 

Hyde Shuttles are free, but donations are welcomed and appreciated. You can donate via online or by mail. Please request a donation envelope from your driver. Fill out the donation slip found inside the envelope. You can give your donation to the driver or mail it to: 

Hyde Shuttle Sound Generations 
2208 Second Ave., Suite 100 
Seattle, WA 98121.

Rules of the Road

• Wear seatbelts at all times. 
• Remain seated while the van is moving. 
• No smoking. 
• No eating or drinking 
• No inappropriate behavior while on board 

Inappropriate behavior includes: 

• Speaking or behaving abusively toward staff or other riders. 
• Refusing to remain seated and buckled in. 
• Being excessively noisy. 
• Being under the influence of alcohol or illegal drugs. 
• Spitting, urinating, or defecating. 
• Serious health-related conditions including open wounds, bleeding, and contagious diseases. 
• Bringing onto the van odors which disturb others whether from one’s person, clothes, service animal, or any other source. 
• Carrying flammable or explosive liquids, weapons, firearms, or any material likely to cause harm to others. 
• Engaging in criminal behavior. 
• Discarding litter other than in approved receptacles. 
• Impeding the flow of passenger traffic. 
• Destroying or defacing property. 
• Engaging in any discriminatory behavior towards drivers or other riders. 
• Allowing someone else to ride using your name. 
• Repeatedly not showing up for a ride. 

Suspension of Service

Rides may be denied to riders who repeatedly violate our rules and regulations. 

• First Offence – Rider will receive a call from the manager where a discussion regarding the incident will occur, and a warning letter will be issued. 
• Second Offence – 14-day suspension. 
• Third Offence – 30-day suspension. 
• Subsequent Offences – 60-day suspension or termination of service. 

All suspensions are subject to appeal by the Hyde Shuttles Operations Manager.

See our Terms of Use and Policies for more.

Sound Generations shall not discriminate on the basis of age, gender, marital status, familial status, religion, race, color, creed, sex, national origin, sexual orientation, gender identity, political ideology, the presence of any sensory, mental or physical disability or any other basis prohibited by law.