Two “Mobility for All” Transportation Summits held on October 23 and November 3, engaged the creative talents of seniors and persons with disabilities as well as drivers, dispatchers, managers and transportation planners from all over King County. Over one hundred and twenty persons, including Sound Generations customers and staff, participated including our own CEO Jim Wigfall.
The Summits, organized by the King County Mobility Coalition, of which Sound Generations is a partner, focused on “bold Ideas” for improving the front-end experience of finding and securing transportation for special needs populations. Facilitated by Mark Smutny, Hyde Shuttles Operations Manager, using a World Café format, the Summits identified the need to communicate about available transportation services in multiple languages and the need to embrace new technologies that enable better, same-day customer service, among other key goals.
The Summits were one part of an ongoing effort of Sound Generations, the King County Mobility Coalition and other paratransit providers to strengthen transportation solutions for seniors and persons with disabilities throughout our area.